Business Central provides features to help you deliver service according to the contracts that you created and the service orders that you committed to fulfilling. Your service technicians or dispatcher will find outstanding service orders easy to locate when they use the Dispatch Board. At a glance, the Dispatch Board shows which orders are in progress and which orders are complete.
Another way to review pending service orders is to use the Service Tasks page. In this view of your service obligations, you can see where in your service workflow an order is and change that status to reflect interactions with your customer.
The following table describes a sequence of tasks, with links to the articles that describe them.
A service management application must interface with a customer request for service. That service request usually is translated into a service order. Business Central provides tools to create an order both directly in response to a customer request or as part of the contract process, if that's how your application is set up.
If needed, you can manage a loaner program for your customers. You can also determine your pricing structure, put service pricing offerings into logical groupings, and create price adjustments.
The following table describes a sequence of tasks, with links to the articles that describe them.
Related information
Plan Service
Fulfill Service Contracts
Manage Projects
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